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OUR
SOLUTIONS
PERFORMANCE CONSULTING
Sewell’s approach to dealer development is by its very nature a consultative endeavour. All Sewells consultants are highly credentialed both academically and practically with many years of combined ‘on-the-ground’ automotive experience. Finding solutions and helping drive performance is what we do best! Sewells has over twenty years experience as well as the specialist resources capable of providing measurable performance enhancement across all areas of a motor retail business. With a global database of over three thousand eight hundred participating dealers providing financial and statistical data from which to extract key business metrics, Sewells is able to assess the data and guide dealers to identify and address problem areas in their business.
Often the best place to affect change is on the shop floor. To achieve this Sewells provides a host of in-dealer assessments and interventions for management and frontline staff alike. Essentially, the core of Sewells’ consulting lies in the analysis of processes with a view to affecting and enhancing these in a way which produces a positive outcome. Consulting activities range from diagnosis to remedy aspects and include the analysis of financial and operational performance and customer satisfaction measurements. From coaching and facilitating the management team in strategic thinking and planning, to working on the hard skills with frontline staff, Sewells has the answer to your questions.
For OEM's, Sewells has a particular strength in upstream initiatives such as new vehicle launches where Sewells works with launch teams and dealers alike to produce brand based launch activities and training, with a view to moving the brand message throughout the distribution chain. This is further enhanced by evaluation of brand and customer handling through the Sewells mystery shop program.
Sewells is particularly strong in the needs assessment area, as well as in gauging, directing and implementing plans to enhance the future of any motor retail operation. Any on-site assessment or training will be specific and measurable. Through its carefully defined processes, through training and coaching, Sewells is able to produce measurable and sustainable results.
Tailored training, coaching and assessment interventions lead to tactical executions and improvements. These address specific needs in the network or market place at a moment in time and ensure a nimble and needs based focus in addition to core adult learning strategies.
BUSINESS COACHING
Business coaching is an excellent method for Dealer Principals and senior managers to focus on and improve their work behaviours that will have a positive and lasting influence on their leadership style, employee accountability, teamwork, sales, communication, goal setting, strategic planning and more.
To find out more please click on the 'read more' button just below. Please note this is a 2MB file so please allow sufficient download time (approximately 20 seconds).
DEALER HEALTH CHECKS
The purpose of the Dealer Health Check process is to assist the dealership team to identify opportunities for performance enhancement by conducting an independent review of dealership operations, document findings and facilitate the translation of these findings into action plans. This in turn translates into a powerful and actionable strategic business plan for the any dealer.
To find out more please click on the 'read more' button just below. Please note this is a 3MB file so please allow sufficient download time (approximately 20 seconds).
MYSTERY SHOPPING
The purpose of the Sewells mystery shopping evaluation is to review the standards and processes for handling customer enquiries and using the findings to add value in terms of process improvements and on the job coaching support.
To find out more please click on the 'read more' button just below. Please note this is a 3MB file so please allow sufficient download time (approximately 20 seconds).
PERFORMANCE GROUPS
Many dealers will attest to the fact that the combination of meaningful financial data and a dynamic peer-group environment has helped to grow their returns substantially over the years, and in some instances saved the business from closing.
To find out more please click on the 'read more' button just below. Please note this is a 3MB file so please allow sufficient download time (approximately 20 seconds).
IN DEALER DEVELOPMENT GROUPS
While similar in nature to Performance Groups, In Dealer Development Groups focus on developing the entire management team of a single dealership, or management team/s within a commonly owned group.
To find out more please click on the 'read more' button just below.
STUDY TOURS
Sewells can provide a unique opportunity for Dealer Principals and their senior staff to visit a selection of world class dealerships, build international relationships all in the search for business excellence.
To find out more please click on the 'read more' button just below. Please note this is a 2MB file so please allow sufficient download time (approximately 20 seconds).
BUSINESS & MARKETING PLANNING
“The general who wins the battle makes many calculations in his temple before the battle is fought. The general who loses makes but few calculations beforehand.”
- Sun Tzu, The Art of War
Businesses that fail to plan, plan to fail!
To find out more please click on the 'read more' button just below. Please note this is a 3MB file so please allow sufficient download time (approximately 20 seconds).
CUSTOMER SATISFACTION & LOYALTY PROGRAMS
“Companies can avoid the satisfaction trap if they remember that what matters most is not how satisfied they keep their customers but how many satisfied and profitable customers they keep.”
- Frederick F. Reichheld “The Loyalty Effect”
To find out more please click on the 'read more' button just below. Please note this is a 3MB file so please allow sufficient download time (approximately 20 seconds).
AUSTRALIA & NEW ZEALAND - CHINA
INDIA - SOUTH AFRICA - THAILAND
275 CANTERBURY ROAD
CANTERBURY VIC 3126
TEL. + 61 03 8809 2790
